Refund policy
When you can get a refund for a digital product.
[Owner to confirm: your refund window and conditions. The text below is a draft based on common practice for digital downloads.]
Our approach
If a product is faulty, does not match its description, or you cannot download it and we cannot fix the problem, we will refund you.
[Owner to confirm: whether you also offer "no questions asked" refunds, and for how long after purchase.]
Consumer rights
Consumers in some countries (for example the EU and UK) have legal rights for digital content. [Owner to confirm with legal advice: how withdrawal rights apply to immediately-downloadable products and the consent wording shown at checkout.] Nothing in this policy limits your statutory rights.
How refunds work
Contact us with your order details using the contact page. Purchases are processed by Superprofile, so approved refunds are issued through Superprofile to the original payment method. [Owner to confirm: how you process refunds in Superprofile.]